As a leading small business accounting solution used by over 7 million businesses, QuickBooks Online (QBO) offers robust capabilities for managing finances. However, learning to leverage all of its accounting, payroll, reporting, and inventory features can prove challenging without help.
When questions or issues inevitably arise from QuickBooks On line's comprehensive feature set, where can users turn for assistance? Let’s explore key support and help resources available in 2024.
QuickBooks Support Website
Intuit maintains an extensive library of QuickBooks Online help articles addressing everything from getting started guides to Fix It tutorials on overcoming specific error messages.
If unsure where to begin, the main Support homepage links to popular topics like:
Troubleshooting login or technical problems
Instructions for key tasks like adding products, entering sales, paying bills, etc.
Setting up key features like users and permissions, payroll, inventory, and more.
The site is searchable, so you can enter specific error codes or terminology if you are unsure where your issue fits.
QuickBooks Online Accountant Support
For bookkeepers, accountants, and QB Advisor offers QuickBooks Online Support Accountant plans, delivering additional capabilities tailored specifically for accounting professionals along with preferred customer support options like:
Priority phone, chat, and email support with expedited 24- to 48-hour response times
A dedicated accountant support team is reachable during extended business hours with shorter hold times.
Co-pilot remote screen sharing support for complicated questions
Advanced tools and features unavailable to regular users relate to client multi-user access, batch transaction modifications, converting historical data, and more.
Note that assistance varies for non-accountant users unless you elect to pay for premium support.
QuickBooks Live Bookkeeping Services
In addition to DIY help resources, Intuit itself now offers live QuickBooks Online Bookkeeping services starting at $200/month. Qualified QuickBooks advisors handle key financial tasks for you, like:
Entering bills and expenses
Preparing and reconciling reports
Processing payroll
Filing sales tax returns
Managing inventory
Preparing financial statements
Offloading bookkeeping legwork enables you to focus on your business instead of accounting. Though phone support is more limited here given the full-scope services provided.
QuickBooks Community Forums
Stuck on a specific inventory, payroll, or reconciliation issue? Post to Intuit’s active QuickBooks Community forums for input from fellow users, accountants, and ProAdvisor's.
Basic access is free and lets you:
Search existing topics for answers to common questions.
Reply to others’ posts when able to share firsthand advice.
Upvote and react to helpful content.
Paid subscriptions ($9.99/month) enable creating new posts for bespoke questions when needed.
QuickBooks ProAdvisor Program
This Intuit partner program helps third-party accounting professionals excel at supporting clients with QuickBooks Online and serves as an additional help avenue. By passing certification exams, ProAdvisor's demonstrate competency across:
Setting up QuickBooks Online charts of accounts and lists
Troubleshooting issues/errors
Configuring workflows for specific industries like manufacturing, nonprofits, professional services, etc.
Advisory services on accounting best practices and technology recommendations
QuickBooks integrations with other applications
ProAdvisor firms often offer fixed-fee services, discounts, and specialized support independent of Intuit.
Paid phone, chat, and email support
Free assistance from Intuit covers only certain scenarios, like initial onboarding questions within 60 days of signup or installation obstacles. But users can purchase live premium support plans for:
Startup services: $300 per year
Operational services: $400 per year
Benefits encompass:
Phone, chat, and email channels
Extended service hours
Quicker average resolution times
Screen sharing for complicated procedures
Additionally, the QuickBooks ProAdvisor Program trains professionals to solve specialized issues for clients. Various custom support packages are available from certified third parties.
QuickBooks videos and tutorials
Stuck on how a particular feature works? Intuit hosts a YouTube channel with hundreds of QuickBooks Online Tutorial videos that walk through key functionalities across:
Getting started
Invoicing customers
Paying bills
Reporting insights
Inventory workflows
And much more
Short video guides lend visual context for grasping concepts quicker.
So in summary, accessing QuickBooks Online support spans self-service content libraries, community forums, professional advisors, paid live support, video tutorials, and bookkeeping assistance. Hopefully this overview helps you better navigate the variety of help available in 2024!
Frequently Asked Questions
What does QuickBooks On line's free support include?
The free support includes access to online user manuals, white papers, setup guides, troubleshooting articles, Fix It instructions, community forums, and YouTube video tutorials. Limited live chat, email, and phone assistance is also available for initial signup, installation, and getting started questions.
Does QuickBooks offer phone support?
Regular QuickBooks Online plans do not include phone support by default. Users must purchase a paid support subscription plan for access to phone assistance as well as chat and email channels during expanded service windows and quicker response times. Certain accounting plans do include some level of phone support.
How much does QuickBooks support cost?
The basic use of online DIY resources is free. But QuickBooks paid support plans start around $200/year for a support plan that adds phone assistance. Real-time bookkeeping services cost extra, starting at $200 per month. And QuickBooks payroll can incur additional fees for setup help. So costs vary widely based on needs.
What topics are covered by the QuickBooks Support community?
The community forums cover virtually every QuickBooks Online topic, from getting started to invoicing, paying bills, inventory management, data migration, user permissions, automation tools, integrations, payroll setup, tax support, report interpretation, and error troubleshooting.
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