For over 7 million small businesses, QuickBooks Online Support is the go-to solution for key accounting activities like invoicing, paying bills, processing payroll, and checking financial reports. But with such comprehensive capabilities spanning everything from tracking income and expenses to managing inventory and connecting bank feeds, questions inevitably arise for even seasoned users.
When you need assistance on a QuickBooks Online issue, where can you turn to find answers quickly? This guide explores the primary support and help options available to satisfy common QBO inquiries.
Browse the Official QuickBooks Support Site.
Intuit themselves host an expansive online knowledge base packed with QuickBooks self-help articles handy for DIY troubleshooting.
The fully searchable site links to user manuals and tutorials covering getting started, core workflows, troubleshooting specific error messages, and much more. Some handy sections provide:
Login and Technical Support Articles: Addresses connectivity issues, browser conflicts, error messages blocking access, resetting passwords, and typical obstacles to accessing your QuickBooks company file.
User and Permission Guides: Steps through granting employees and external accountants access to your QBO account, establishing permission levels, and managing users.
Core Workflow Instructions: Covers inputting key transactions like expenses, invoices, bills, checks, credit memos, sales receipts, etc. with helpful guidance and tips.
Advanced Feature Setup: Demystifies configuring modules like payroll, projects, inventory, multi-currency, automation rules and reminders, user activity logging, and more.
When unsure where to find the exact issue, the site homepage links common questions for fast access.
Connect with Intuit via social media.
In addition to their website Knowledge Base, Intuit maintains active social media presences, solving inquiries in real-time across platforms like:
Twitter: Tweet your question to @QuickBooks.
Facebook: Post on QuickBooks's Facebook Page
YouTube: Ask about QuickBooks video tutorials in the comments.
Monitoring feeds yields faster responses than email and phone queues. Intuit assigns dedicated reps to engage users online for certain issues during business hours.
Get Input from the QuickBooks Community
Stuck on a specific QuickBooks Online challenge that support content failed to resolve? The independent QuickBooks Community lets you tap into input from 1 million+ fellow users in a collaborative forum.
Basic access enables:
Searching questions have already been answered.
Reacting to and commenting on existing discussions
Upvoting helpful posts for visibility
Paid “Ask Pro Advisors” subscriptions ($9.99/month) allow creating unlimited new topics when needing Q&A tailored to your unique situation from Intuit experts and CPAs well-versed in QuickBooks.
Hire a QuickBooks ProAdvisor.
This global program from Intuit trains accounting professionals on delivering exceptional QuickBooks Online assistance and advisory services for clients.
By finding a local ProAdvisor, specialized support is available for:
Optimizing QuickBooks setup
Troubleshooting errors
Unlocking advanced features
Complying with changing regulations
And more to alleviate pain points
Many run small practices offering personalized services at affordable monthly retainers or by the hour.
Purchase Live Phone and Chat Support
Does your business depend heavily on QuickBooks Online for daily operations? Direct Premium Support options from Intuit provide:
Starter Support ($200/year): Installation help, initial setup guidance, getting started questions.
Standard Support ($300/year): technical issues, workflow troubleshooting, reporting errors.
Operational Support ($400/year): Advanced features (e.g., inventory, payroll), account management, and customizations.
Subscriptions enable submitting requests online or calling support reps during extended hours for prompter issue resolution. Consider adding live support for involved procedures or quick answers when self-help attempts stall.
Retain QuickBooks Live Bookkeeping
Rather than simply fielding periodic questions, Intuit’s own QuickBooks Live Bookkeeping services offer more complete accounting assistance. Their experts handle key tasks like:
Entering bills and expenses
Processing payroll
Preparing financial statements
Managing inventory
Reconciling accounts
And more!
Starting at $200/month, it essentially outsources core accounting work so you can focus entirely on operating your business.
Leverage QuickBooks Online Video Tutorials
Sometimes visual demonstrations simplify grasping concepts better than text documentation alone. To that end, you can turn to Intuit’s expansive YouTube collection, which contains hundreds of narrated QuickBooks Online Tutorial videos like:
Getting Started: User Interface Overview, Lists Setup, Transactions Entry, and Reports Basics
Running Payroll: Configuring Pay Schedules, Tax Rates, Deductions, Pay Stubs, and Filing Forms
Invoicing Clients: Creating Invoices, Recurring Invoices, Receiving Payments, and Customer Statements
Managing Expenses: Entering/Paying Bills, Reimbursing Out-of-Pocket Spends, and Reconciling Transactions
Building Reports: Running Profit/Loss Statements, Balance Sheets, Cash Flow, Annual Budget Overviews, and More
Compare Third-Party QuickBooks Integrations
Streamlining workflows around QuickBooks management often necessitates integrating complementary software tools for CRM, inventory control, billing, expense reporting, procurement, and more.
The Intuit App Store contains hundreds of compatible apps, spanning:
Sales automation
Shipping
Time tracking
Self-employment expense tools
Electronic payments
And countless other solutions.
But assessing technical fit and ideal use cases benefits from unbiased external support. QuickBooks consultants and value-added resellers assist in objectively narrowing suitable integrations to interoperate smoothly with your existing tech stack.
So in summary, answering QuickBooks Online inquiries is achievable through online documentation, social media outlets, community forums, pro-advisor networks, paid live assistance plans, or outsourced bookkeeping services. Hopefully this guide helps demystify and direct you to the most relevant support channels!
Frequently Asked Questions
Does QuickBooks offer free customer support?
Yes, free support resources do exist in the form of self-help user manuals accessible 24/7 online, along with community forums. However, certain live support channels, like phone, require paid subscriptions.
What topics can the QuickBooks Community forums assist with?
The forums enable asking the community questions on virtually every QuickBooks topic, from core workflows like invoicing and reporting insights to advanced troubleshooting around errors accessing company files, migrating data, or configuring specialized features.
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