QuickBooks offers 24/7 customer support via dedicated helplines. This allows users to get assistance with troubleshooting issues or answers to product queries at any time.
A key benefit of this round-the-clock support is Intuit's remote assistance capability. With user consent, support reps can gain secure, real-time access to your desktop and provide hands-on troubleshooting.
In this article, we provide a step-by-step guide on how QuickBooks users can get remote support from Intuit 24/7 to resolve issues swiftly.
Overview of QuickBooks 24/7 Customer Service
Here’s a quick recap of key aspects of QuickBooks 24/7 phone support and chat-based support:
Available 24/7, without exceptions, for 365 days.
Supports both desktop and online products.
Based out of US support centers.
Staffed by experienced professionals certified by Intuit.
Provides technical troubleshooting and how-to guidance.
Answers billing, subscription, and account queries.
Wait times are typically under 2 minutes.
The 24/7 assistance coupled with swift remote support access allows QuickBooks users to maximize uptime and productivity.
When is remote support helpful?
Here are some common situations where having an Intuit rep remotely access your system can help expedite issue resolution:
For hands-on troubleshooting when verbal guidance alone is insufficient.
When a specific desktop setting, configuration, or integration needs inspection,.
To run in-depth diagnostics when the cause of an error is unclear.
When a complex multi-step process needs configuration, like setting up a remote desktop server or ODBC connection,.
To swiftly backup and restore damaged data files and troubleshoot data corruption issues.
When training new users on navigating the software and using specific features optimally,.
To fix issues that keep recurring despite earlier attempts at troubleshooting.
So remote access allows support reps to do a deep dive into resolving your QuickBooks issue promptly.
Key Prerequisites for Availing Remote Assistance
To allow smooth and secure remote troubleshooting with QuickBooks 24/7 support, ensure:
You are availing of remote support only from authorized Intuit agents after verifying their identity. Never share remote access credentials with unsolicited requests.
The desktop has an active internet connection. Remote access requires a stable broadband connection.
The QuickBooks version supports remote access capabilities. Most recent versions have built-in compatibility.
Your IT security policies allow the use of standard remote access software like Bomgar, WebEx, etc. used by the reps.
Local firewall settings don't restrict or block the ports and connections required for remote access tools.
No sensitive data, like passwords or financial details, is visible on the screen during the remote session.
Meeting these prerequisites will facilitate seamless remote troubleshooting by 24/7 support agents on your desktop.
Step-by-Step Guide to Get Remote Support 24/7
Here is a step-by-step guide to getting remote assistance from an Intuit rep 24/7:
Step 1: Note your QuickBooks and desktop details.
Note your QuickBooks license details, registered information, company file name, product version, operating system, etc. This helps with swift verification of identity when you call the 24/7 support line.
Step 2: Identify the issue requiring remote help.
Identify the specific technical issue, installation problem, or usage query where you need remote support for live troubleshooting.
Step 3: Find the 24/7 Customer Service Number
Refer to your QuickBooks purchase documentation or subscription emails to find the 24/7 helpdesk number. Alternatively, search online for “QuickBooks 24/7 customer service.”.
Step 4: Call the number and select the support option.
Call the 24/7 helpline number and select the phone or chat support option as per your preference. Provide your account details when prompted for swift identity verification.
Step 5: Explain the Issue and Requirement of Remote Access
Briefly explain the issue and specify the need for remote access to the support rep for live troubleshooting.
Step 6: Verify security credentials and consent for access.
The agent will provide their security credentials and request one-time access to your desktop. Verify their identity and review the access request prompt before consenting.
Step 7: Allow Access and Monitor Sessions
Choose the option on the prompt to allow remote access after verification. Monitor the access window without interruptions, but avoid sharing any sensitive data.
Step 8: Lock access after resolution
Once the issue is resolved, lock the access window immediately and log out of the agent, even if the call is still on.
Step 9: Change Access Password/Keys Afterwards
Based on your remote access software, change any login passwords or security keys after the session as a best practice.
Following these simple steps will enable you to securely leverage Intuit’s remote assistance capability 24/7 for quick issue resolution.
What to Expect During a Remote Session?
Here are some things you can expect during a typical 24/7 remote support session with an Intuit agent:
The agent will access your desktop in view-only mode initially.
They may request that you reproduce the issue to diagnose it during the session.
The rep will walk through the troubleshooting plan before taking any action.
Common actions may include reviewing settings, event logs, connectivity, and configurations.
The agent may run diagnostics, enable features, clear cache, revert changes, or access data files with your consent.
The rep will highlight the root cause and explain how the applied fix resolves the issue.
You may need to logout, login, or reboot your system after changes made remotely.
The rep will confirm if the issue is fully resolved before ending the session.
While these actions are tailored to your specific issue, proactively monitoring the session is advised for security.
Why get remote assistance from Intuit 24/7?
Here are some key benefits of leveraging Intuit’s remote support availability 24/7:
Faster Troubleshooting
Screen sharing enables more rapid troubleshooting with real-time desktop access.
Hands-on Repairs
Reps can implement fix steps like configuration tweaks instantly themselves.
Improved Diagnosis
Reps can dig deeper and run diagnostics more easily through remote access.
Enhanced Visibility
Remote control gives reps improved visibility for accurate solutions.
Better Training
Remote sessions allow personalized guidance on using QuickBooks efficiently.
Increased Security
Access is provided after verifying Intuit credentials and for one session only.
With Intuit’s 24/7 remote assistance capability, QuickBooks users can boost productivity by staying up and running without disruptions.
In summary, by methodically following the steps outlined here, you can swiftly and securely leverage Intuit's remote support availability round-the-clock to overcome any QuickBooks issue or query. Just ensure you monitor the access prudently at all times.
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